Farosh takes strong measures and protocols to ensure that the buyers always receive what is being advertised on Farosh. However, if you receive an item that is damaged, defective, incorrect, or not as described, we offer a straightforward and customer-friendly Return and Refund Policy to ensure your satisfaction.
Buyers may request a return or refund within 7 days of receiving their order, provided the item meets the eligibility criteria outlined in this policy.
Refunds and returns are not eligible for cases involving a change of mind or personal preference. This policy ensures fairness and efficiency in processing genuine issues such as damaged, defective, or incorrect items. We encourage buyers to review product details carefully before making a purchase.
To facilitate a smooth resolution process, buyers must record a detailed unboxing video upon receiving the product. The video should clearly show the unopened package with visible shipping labels. The unboxing process from start to finish. The condition and contents of the item(s) inside.
This video is essential for verifying your claim and must be submitted along with your return or refund request.
For a return to be accepted, the product must be in its original condition, unused, and with all tags, packaging, and accessories intact. Any signs of wear, damage, or misuse may result in the rejection of the return request.
- Submit your return request within 7 days of delivery, including the unboxing video and a clear explanation of the issue.
- Once your request is approved, you will receive instructions on how to return the product.
Ensure the product is securely packaged to prevent damage during transit.
Refunds will be processed upon receipt and verification of the returned item. The refund amount will be credited to the "Farosh Wallet" which buyer can user for the purchase of further purchasing.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
